Enumerate AR payments Overview and Setup Process

Description

Enumerate Payments is Central's embedded payment service, which directly integrates into your accounts receivable. Engineered from the ground up to be safe and secure, Enumerate Central + Enumerate Payments will make it easier than ever for your residents to schedule payments, view transaction history, and even sign up for autopay, avoiding late fees and reducing collection efforts. 

 Benefits

• Residents have 24/7 access to schedule one-time or automatic recurring payments using credit cards, debit cards, or a bank account from any device.
• Reduce hours spent on walk-ins and phone calls to process manual payments.
• Safe and secure with level 1 PCI compliance, secure servers, and state-of-the-art online protection.
• Follows NACHA best practices to protect your organization from liability.
• Automates billing processes including collections with the Enumerate Central workflow manager.
• Employ complete transparency with automated reminders, e-receipts and transaction history for homeowners.
• Enumerate Payments paired with Central's SmartBanking creates a robust accounts receivable engine and offers features like auto-reconciliation, reporting and analytics, and faster access to funds.

Before you begin. . .

You will need to complete and sign an Enumerate Payments Service Agreement.

If you need to complete this step, please call or email your Project Manager or Customer Success Manager who will gladly help you get started.

If you do not know who your Customer Success Manager or Project Manager is please email: support@goenumerate.com

Step By Step Guide

Part I.

1. Start

The enrollment process can be accessed in 3 ways.

• 1-A) From the Home page banner. 
  • Clicking enroll in the blue banner at the top of the HOME page will direct the user to the Enumerate AR payments enrollment page.

• 1-B) From the Admin page banner. 
  • From the menu bar on the left click ADMIN.
  • Clicking enroll in the blue banner at the top of the ADMIN page will direct the user to the Enumerate AR payments enrollment page.

• 1-C) Or by clicking on the green Payments button on the ADMIN page.  
  • From the menu bar on the left click ADMIN.
  • At the top of the screen will be a green KPI button for PAYMENTS.

• • Begin the processes of enrolling in AR payments

2. W9

Enrollment requires an IRS W9 form.  You can download the form from the IRS.gov website and upload directly to our application once complete.  Note: This will be the W9 for the Management Company, or if you are a Single Community W9 or the chosen Master Signer W9 for the community. 

3. Beneficiary

The next step will allow you to enter the Beneficiary owner information.  This data is required to move forward with the payments process. Any beneficial owner whose percentage of ownership is 25% or greater must be included.  This data is required for new customer due diligence rules used by the Financial Crimes Enforcement Network (FinCEN) of the U.S. Department of the Treasury.  This includes explicit requirements for identity verification of “beneficial owners” of legal entity customers.  Beneficial ownership must, in total, equal 755 or greater to move forward in enrollment.

4. Enrollment Request

Enrollment and identity verification may take 3-5 business days.   If any additional information is needed to process this request, an Enumerate representative will reach out to you. Check back daily to determine if your setup is complete within Central.  When you have been successfully activated, the payments KPI will look like the example below and an email will be sent to the user who submitted the data.

Part II.

Once your setup is complete you can configure your communities and customize your payment settings.

Go to the ADMIN>

Select the green Payments button.

A list of all your communities will be available.  You can expand this list to show the setting available for each Community.   A red i will indicate any Community that requires additional data before the community can be enrolled in Payments. 

Step By Step Guide

1. 1. Click Enroll to the right of the chosen Community to define Payment settings.
   2. Choose the number of days before processing the setting.  This setting determines the number of days between when charges are applied and when the payment is deducted. This setting is defaulted to 3 days and cannot be more than 10 days.  Any setting less than 10 may be in default of NACHA regulations and a  pop up will appear indicating if the setting is less than the 10 days.     
   3. When changes are made to the APPLY AUTOPAY DAYS setting for communities already enrolled, a pop up will appear and offering a choice to make this change apply to all communities or just this one community     

 Bank Account Setup

Bank accounts set up for each community will be listed.  Select which bank accounts you wish to utilize for payments.  Assign charge codes to each bank account.  This allows you to determine which charged amounts are deposited into which account.  Each code can only be assigned to one account. When enrolling multiple accounts, verify that only selected accounts will be included in the enrollment process.

Once the settings have been determined, click Enroll for each community. 

Communities that have completed enrollment will show a green check next to the community’s name.  Clicking edit will allow you to unroll a community from the payments process or edit the codes associated with each account.